Return & Replacement Policy

Shanti Soundarya — Bhutta Bazaar, Ratlam | WhatsApp: +91-9039927901

Hamari koshish hai ki aap tak hamesha sahi aur quality-checked product pahunche. Har product dispatch se pehle achhi tarah check karke, seal-pack karke bheja jaata hai. Phir bhi agar koi genuine problem ho, to niche di gayi policy ke anusaar replacement diya jaayega. Kripya policy dhyan se padhein.

1. Time Limit — Delivery ke sirf 3 din ke andar

Return/replacement request delivery ke 3 din ke andar hi ki ja sakti hai. 3 din ke baad koi bhi request accept nahi hogi, kisi bhi karan se.

2. Unboxing Video Zaroori Hai (Mandatory)

Parcel kholte samay ki poori video banana zaroori hai — bina cut, bina pause. Video me parcel ki packing, seal aur address label saaf dikhna chahiye, aur usi video me product ki problem bhi dikhni chahiye.

Bina unboxing video ke koi bhi claim (damage / wrong item / missing item) accept nahi hoga.

3. Replacement kab milega (sirf genuine cases)

Unboxing video proof ke saath in cases me replacement diya jaayega:

• Transit me product toota/damage nikla
• Manufacturing defect ho
• Galat product deliver hua ho
• Order me koi item missing ho

4. Return/Replacement kab NAHI milega

• "Pasand nahi aaya" ya mind change hone par
• Mobile/computer screen ki wajah se color-shade me halka farq lagne par
• Product pehna/use kiya hua ho
• Product ki seal ya tag tooti hui ho — seal broken hone par return initiate nahi hoga
• Unboxing video na ho
• Delivery ke 3 din baad request aane par
• Special/custom order ke products par

5. Verification ke baad hi Return process hoga

Return approve hone par product hamare address par wapas bheja jaayega. Product hamare paas pahunchne ke baad hamari team verification karegi — successful verification ke baad hi replacement/refund process kiya jaayega. Agar verification me product used, damaged ya alag nikla, to request reject ho jaayegi aur product wapas bhejne ka shipping charge customer ko dena hoga.

6. Request kaise karein

Delivery ke 3 din ke andar WhatsApp +91-9039927901 par ye bhejein:

1. Order number / bill ki photo
2. Poori unboxing video
3. Problem ki saaf photos

Hamari team 24–48 ghante me reply karegi.

7. Refund

Genuine case me pehle replacement diya jaayega. Agar wahi product available na ho, to successful verification ke baad refund original payment method me 5–7 business days me process hoga.

Sabhi return requests par Shanti Soundarya ka final decision maanya hoga. Kisi bhi sawal ke liye WhatsApp ya call karein: +91-9039927901.