Return & Replacement Policy

Shanti Soundarya — Bhutta Bazaar, Ratlam | WhatsApp: +91-9039927901

We always aim to deliver the right, quality-checked product to you. Every piece is carefully checked and seal-packed before dispatch. If you still face a genuine problem, a replacement will be provided as per the policy below. Please read it carefully.

1. Time Limit — Within 3 Days of Delivery Only

Return/replacement requests can be made within 3 days of delivery only. No requests will be accepted after 3 days, for any reason.

2. Unboxing Video Is Mandatory

Please record a complete video while opening the parcel — without any cuts or pauses. The packing, seal and address label must be clearly visible, and the same video must also show the problem with the product.

No claim (damage / wrong item / missing item) will be accepted without an unboxing video.

3. When You Get a Replacement (Genuine Cases Only)

With unboxing video proof, a replacement is provided in these cases:

• The product was broken or damaged in transit
• There is a manufacturing defect
• A wrong product was delivered
• An item is missing from the order

4. When Returns/Replacements Are NOT Accepted

• "I didn't like it" or a change of mind
• Slight colour or shade differences due to your mobile/computer screen
• The product has been worn or used
• The product's seal or tag is broken — returns cannot be initiated once the seal is broken
• There is no unboxing video
• The request is made more than 3 days after delivery
• Special or custom-made orders

5. Returns Are Processed Only After Verification

Once a return is approved, the product must be sent back to our address. Our team will verify the product once it reaches us — a replacement or refund is processed only after successful verification. If the product is found used, damaged or different during verification, the request will be rejected and the customer will bear the shipping charge for sending it back.

6. How to Raise a Request

Within 3 days of delivery, WhatsApp us on +91-9039927901 with:

1. Your order number / a photo of the bill
2. The complete unboxing video
3. Clear photos of the problem

Our team will reply within 24–48 hours.

7. Refund

In genuine cases, a replacement is offered first. If the same product is not available, the refund is processed to the original payment method within 5–7 business days of successful verification.

Shanti Soundarya's decision on all return requests shall be final. For any questions, WhatsApp or call: +91-9039927901.